Adobe Reviews
Adobe Customer Reviews (9)
- Most recent
- Oldest
Adobe Customer’s Q&A
Adobe FAQs
About adobe.com Prices and Cost?
Adobe offers a variety of plans and pricing options for its Creative Cloud suite. The Creative Cloud All Apps plan, which includes over 20 apps such as Photoshop, Illustrator, Adobe Express, Premiere Pro, and Acrobat Pro, is priced at US$59.99/mo. However, the Substance 3D apps are not included in this plan. For photography enthusiasts, there's the Photography (1TB) plan that includes Lightroom, Lightroom Classic, Photoshop on desktop and iPad, and 1TB of cloud storage. Adobe also offers individual app plans like Acrobat Pro, a complete PDF solution for working anywhere, and Photoshop, which comes with Adobe Fresco for drawing and painting. Each of these plans has its own pricing details. There's also the InCopy plan priced at US$4.99/mo which allows you to make text edits and layout modifications without impacting designs. Please note that the prices mentioned are subject to change and it's always best to check the official Adobe website for the most accurate and up-to-date information.
What is Adobe Creative Cloud?
Adobe Creative Cloud is a set of applications and services from Adobe Inc. that gives subscribers access to a collection of software used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services. It includes popular applications such as Photoshop, Illustrator, InDesign, Premiere Pro, and more. Adobe Creative Cloud also offers generative AI features and allows users to create, edit, sign, and manage PDFs quickly and easily. Users can also make standout content from thousands of beautiful templates and choose from millions of photos, drawings, video clips, and more to add to their creations. Adobe Creative Cloud is designed to help users create anything they can imagine, wherever they're inspired..
How do I subscribe to an Adobe plan?
To subscribe to an Adobe plan, you can follow these steps:
- Go to the Adobe Creative Cloud Plans page.
- Sign in to your Adobe account.
- Search or select a plan that suits your needs.
- Review the plan details, and then select Agree and subscribe or Confirm to change your plan.
Please note that Adobe offers a variety of plans, including Creative Cloud All Apps, Photography (1TB), Acrobat Pro, Photoshop, Illustrator, and more. Each plan comes with different apps and services, so choose the one that best fits your requirements. If you're renewing or restarting your membership, you can sign in with the same Adobe ID and purchase a new plan. If you're part of a team, you may need to contact your reseller or account manager.
About adobe.com Popular Products and Services?
Adobe offers a wide range of products and services. Some of the most popular ones include:
- Creative Cloud All Apps: This includes 20+ apps and services plus fonts, storage, templates, and tutorials.
- Acrobat Pro: A complete PDF solution for today's multi-device world.
- Photoshop: Used to edit, composite, and create beautiful images, graphics, and art on desktop and iPad.
- Premiere Pro: An industry-standard for pro video and film editing.
- Illustrator: Allows you to create beautiful vector art and illustrations on desktop and iPad.
- Adobe Stock: Offers millions of high-quality images, graphics, videos, and more.
- Adobe Express: An all-in-one app for fast and easy content creation, including flyers, TikToks, resumes, and Reels from thousands of templates.
- Adobe Firefly: Uses everyday language to create extraordinary results with generative AI.
- After Effects: Provides cinematic visual effects and motion graphics.
- Lightroom (1TB): Helps to edit, organize, store, and share photos from anywhere.
- InDesign: Used for designing and publishing elegant layouts for print and digital.
- Animate: A new age for animation, applicable to any platform, device, and style.
- Dreamweaver: Helps to design and develop modern, responsive websites.
- Adobe Substance 3D: Includes Stager, Painter, Sampler, Designer, and Modeler for 3D design and modeling.
- Audition: Brings stories to life with audio.
- InCopy: Facilitates collaboration with copywriters and editors.
- Aero: Used to design and share immersive augmented reality experiences, no coding required.
These are just a few of the many products and services offered by Adobe to cater to a variety of creative needs..
How can I get Adobe Stock images?
To get Adobe Stock images, you can follow these steps:
- Visit the Adobe Stock website and sign in using your Adobe ID.
- You can explore and license several types of assets on the Adobe Stock website. To search for a particular type of Adobe Stock asset, choose one of the following tabs: Images, Videos, Templates, 3D, Premium, and Editorial.
- Adobe Stock assets can also be purchased directly from within the Creative Cloud desktop apps or through the website. Beyond the free assets, stock media is available via a monthly or annual subscription, as well as through a credit pack system.
Remember, your story will be more captivating than ever with Adobe Stock in your toolkit. Choose from flexible subscription plans or single purchase credit packs that allow you to download royalty-free stock images, video, templates, and more - all within the same plan. Explore plans and get inspired by Adobe Stock contributors.
Please note that this information is based on the latest available data and may be subject to change. For the most accurate and up-to-date information, please visit the official Adobe Stock website.
Can you tell me more about Adobe Firefly?
Adobe Firefly is a generative AI tool developed by Adobe. It allows you to create images, text effects, and color palettes from simple text prompts in over 100 languages. Adobe Firefly is part of the Adobe Creative Cloud suite and can be used with Adobe Photoshop, Illustrator, and other Creative Cloud apps to enhance your creative process and explore more possibilities.
Adobe Firefly offers a range of features including Text to Image, Generative Fill, Text Effects, Generative Recolor, and 3D to Image. The Text to Image feature allows you to generate images from a detailed text description. Generative Fill lets you use a brush to remove objects or paint in new ones. Text Effects allows you to apply styles or textures to words and phrases. Generative Recolor enables you to generate color variations of your vector artwork. The 3D to Image feature lets you generate images from the interactive positioning of 3D elements.
Adobe Firefly is available as a standalone web application at firefly.adobe.com. It offers new ways to ideate, create, and communicate while significantly improving creative workflows using generative AI. It is designed to be safe for commercial use. Adobe Firefly is currently in the public beta test phase and is developed using Adobe's Sensei platform.
Adobe is committed to developing generative AI responsibly, with creators at the center. Their mission is to give creators every advantage, not just creatively, but practically. As Firefly evolves, Adobe will continue to work closely with the creative community to build technology that supports and improves the creative process. Adobe Firefly is trained on Adobe Stock images, openly licensed content, and public domain content, making it safe for commercial use. Adobe has developed a compensation model for Adobe Stock contributors whose content is used in the dataset to retrain Firefly models.
Adobe Firefly is more than just a basic text to image AI generator. It enables you to generate images according to your specific needs. You can easily change aspect ratio, style, color, lighting, and more until you find the right look. It is fast and easy to use. Every prompt generates four suggestions. If you like one, you can click the Show Similar button to generate more images like it. You can also move quickly into the Generative Fill workspace to add or subtract specific elements. Adobe Firefly can be used on its own, but you can also use it in Adobe Express.
About adobe.com Payment Method?
Adobe.com accepts various payment methods depending on your country or region. These include credit cards, PayPal, and purchase orders. To update your billing information, you need to sign in at Adobe.com, select 'Edit billing and payment', and then either add new details or edit existing ones. If you're unable to update your information, it could be because you're trying to do so on the billing date or there are pending payments for 30 days or more, which can lead to account suspension. In such a case, you would need to contact Adobe to reactivate your account and update your billing information. If you use the same credit or debit card for multiple plans in your account, your payment details get updated across all the plans. If your primary payment method fails or if the full amount fails to be charged, Adobe may charge any other payment method in your account for the payment amount owed, including partial or incremental payment amounts. Please note that in certain regions, debit cards may incur a fee from your bank.
How do I contact Adobe customer support?
You can contact Adobe Customer Service at the following numbers: - General inquiries: 1 (800) 833-6687 - Adobe Creative Cloud and Acrobat: 800-585-0774 - Creative Cloud for small and medium business: 800-915-9428 - Adobe Connect and LiveCycle: 800-685-3644
Please note that these numbers may vary depending on your location. It's always a good idea to check Adobe's official website for the most accurate and up-to-date contact information. You can also find additional support options and answers to common questions on their website.
Can I pay with cryptocurrency on adobe.com?
Adobe has partnered with PayPal to launch Adobe Commerce. This partnership allows Adobe merchants to accept current payment methods, including PayPal and Venmo. It also leverages PayPal's ongoing investment in cryptocurrency and other payment innovations. Therefore, it is possible that Adobe merchants will be able to accept cryptocurrency transactions in the future. However, it's always best to check the official Adobe website or contact their customer service for the most accurate and up-to-date information.
adobe.com Return Policy?
Adobe's Return Policy is as follows: Any non-subscription product purchased directly from Adobe may be returned within 30 days of receipt. The following products are not eligible for return: Not-for-resale (NFR), pirated, OEM bundled, trial, or free-of-charge products. Fonts purchased through Adobe Fonts Marketplace. Products purchased from individuals, resellers, or online auction sites. Products, or versions of products, that Adobe no longer distributes or supports. Adobe processes refunds within 5–7 business days. However, the funds could take longer to show on your account, depending on the payment method used. A confirmation email is sent when the refund is complete.
As for Adobe's Shipping Policy, it is not explicitly stated. However, they do mention that the point of origin is used to calculate the charge for shipments made from your store or warehouse, and also determines the tax rate for products sold. They also mention that a shipping policy should explain your company’s business rules and guidelines for shipments. For example, if you have price rules that trigger free shipping, you can explain the terms in your shipping policy. To display your shipping policy during checkout, complete the Shipping Policy Parameters in the configuration. The text appears when customers click See our shipping policy during checkout. The multiple address shipping options enable customers to ship an order to multiple addresses during checkout, and determine the maximum number of addresses to which an order can be shipped.